Tours can be canceled up to 48 hours before your scheduled pick up time and the date of your tour. A refund will then be issued to you less a $30.00 service fee. We apologize for this charge, but we have to pay credit card processing fees and cancellation charges for all canceled reservations.

If you cancel between 24 hours and 48 hours of your tour, you will be charged a 50% cancellation fee based on your ticket price(s). 

No refund can be given on any cancellation with less than 24 hours notification. You will be charged the full ticket price. No-shows at the time of departure will be charged the full ticket price and your money will not be refunded.

If Southwest Florida EcoTours has to cancel the tour prior to your tour's scheduled departure due to unforeseen circumstances or weather conditions, we will refund the full amount paid for the tour or you can reschedule for a future date if seats are available. If you can't rebook your tour, then you will be refunded your full tour amount.

All tours will operate as scheduled unless the tour is canceled by Southwest Florida EcoTours. Weather situations, which are beyond our control, that develop while a tour is already underway, will be dealt with to insure your safety and to include as much of the original tour as possible. No refunds will be issued if the tour is canceled after being underway. 

Southwest Florida EcoTours is not responsible, if you book the wrong date for your tour. Booking the wrong date causes unnecessary confusion for both you and Southwest Florida EcoTours. If you have mistakenly booked the wrong date and want to reschedule your tour then you will be charged a $30.00 rebooking fee per reservation.  Rebooking can only be accomplished by calling and speaking directly to a Southwest Florida EcoTours representative. You cannot rebook online! Rebooking must be done no later than 48 hours before your tour; otherwise, you will forfeit your reservation(s).

Southwest Florida EcoTours, Inc. is not responsible if you show up at the wrong pick up location. If you are late for your designated pick up time and the tour has already departed, then you will not be issued a refund since it was your responsibility to be at the location that you selected at the designated time. We have listed each pick up location for our tours on our Location Pick Up Map. It is your responsibility to print a copy of your specific pick up map prior to the tour so you will not get lost. Please note your pick up location on your tour confirmation receipt. You may contact us via telephone or email if you need detailed driving directions to avoid confusion since our tours leave on time unless otherwise noted.

We apologize, but no exceptions can be made for any reason regarding cancellations.

Black Crowned Night Heron

North American Alligator

Whitetail Doe